Distance Sales Agreement

DISTANCE SALES AGREEMENT

ARTICLE 1 – SUBJECT

The subject of this agreement is to determine the rights and obligations of the parties in accordance with the Law on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the product/service specified below, for which the BUYER made a reservation through the website or call center of the SELLER OR PROVIDER.

The BUYER acknowledges and declares under the provisions of this agreement that they have been clearly and understandably informed by the SELLER OR PROVIDER—through internet or telephone—about the name, title, full address, telephone and other contact information of the SELLER OR PROVIDER, the basic characteristics of the product subject to sale, including taxes, the sales price, payment method, the right of withdrawal and how to exercise it, the competent authorities to which complaints and objections may be addressed, and all preliminary information regarding the product/service; and that they have confirmed this information electronically and subsequently approved the reservation and the agreement.

SELLER OR PROVIDER INFORMATION

Title: LETS TATİL TOURISM ORG SEY GIDA LIMITED COMPANY (Hereinafter referred to as the AGENCY.)

Its address and official contact information are clearly stated in the letterhead section.

ARTICLE 2 – GENERAL PROVISIONS

The BUYER declares that they have read and understood all preliminary information regarding the characteristics of the product/service subject to the contract, the sale price, and the method of payment, and that they have provided the necessary confirmation through electronic means and the call center system. The full amount of the reservation fee must be paid at the time of booking. If full payment is not made, the reservation will not be completed. However, if a reservation is made despite an outstanding balance for any reason, the Consumer shall be responsible for the full reservation amount as of the registration date. In cases of partial payment, the AGENCY reserves the right to cancel the reservation and claim all damages arising from the cancellation from the Consumer. The Consumer has knowingly proceeded with the purchase under these conditions.

ARTICLE 3 – SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED

The AGENCY acts as an intermediary between the BUYER and the SERVICE PROVIDER. Due to the nature of the services sold by the TOUR OPERATOR, in accordance with the Regulation, the BUYER does not have the right of withdrawal for distance sales made under this contract. The full amount is collected from the BUYER. The BUYER has accepted this condition and purchased the service accordingly.

Accommodation services purchased during early booking, special periods (New Year’s Eve, semester break, religious holidays, etc.), and promotional periods are non-refundable. However, if the BUYER has purchased a valid Early Booking Cancellation Protection Package during the early booking or summer promotion period for domestic or Cyprus stays, then the process may be carried out under the conditions stated in Article 10. The BUYER is deemed to have knowingly accepted these terms before purchasing the service.

For reservations made with prices marked as “non-refundable,” the Early Booking Cancellation Protection Package is not offered. For such reservations, no cancellation, change, or refund can be made. In cases where transportation (flight, bus, transfer, etc.) is purchased in addition to accommodation, transportation costs are also non-refundable.

ARTICLE 4 – INFORMATION

According to Article 6 of the Regulation, in the reservations made by the BUYER through the relevant website or Call Center, the BUYER is responsible for reviewing and digitally approving the information form containing all details about the service selected during the purchase stage, including date, price, product, concept, etc., immediately after the sale is completed. The SELLER is not responsible if these checks are not performed or the digital approval is not provided. All approvals are recorded electronically.

ARTICLE 5 – CANCELLATION – WITHDRAWAL – CHANGES

The SELLER OR PROVIDER may cancel the contract in case of force majeure or issues arising from the service providers, accommodation facilities, or third parties that prevent the start or continuation of the service, despite having taken all necessary care. This must be notified to the BUYER as soon as possible. In such cases, the BUYER is not entitled to compensation. The SELLER OR PROVIDER is only obliged to refund the amount it receives from the party or institution from which the service was purchased or mediated. It cannot be held liable for any portion not recovered.

5.1 The BUYER is obliged to notify any requests for cancellation, change, or modifications (such as adding/removing individuals) in writing.

5.2 The travel agency may cancel the trip up to 3 days before the departure date if the minimum required number of participants is not reached or due to force majeure. In this case, the consumer has no right to compensation.

5.3 If the consumer requests cancellation or change up to 30 days before the trip starts, the full amount will be refunded in accordance with the Package Tour Regulation.

5.4 If the consumer requests a cancellation or change 30 to 16 days before the trip start date for reasons other than documented serious illness or death (of themselves or first-degree relatives, documented with an official report from a fully equipped state hospital), they agree to pay 10% of the total trip fee. For cancellations or changes made 15 to 7 days prior, 25% is charged. If the request is made less than 7 days in advance, the full amount is non-refundable. No changes, cancellations, or refunds are allowed for bookings made within 7 days of the service start date.

5.5 If the consumer wishes to cancel a discounted Early Booking product purchased during a promotional period without having bought a Cancellation Protection Package, they agree to pay the full trip amount to the AGENCY.

5.6 If the consumer wishes to change the date of a discounted Early Booking product, they accept that the change will be made based on the current non-discounted list prices at the time of the request.

5.7 If the consumer misses the start of the tour and does not notify the travel agency in writing of their intention to join later, the agency has the right to cancel all bookings under the consumer’s name 24 hours after the departure. No refunds will be issued in such cases.

5.8 Force majeure includes adverse weather conditions, road closures, strikes, terrorism, war or risk of war, and unforeseeable technical issues that prevent the start or continuation of the trip. Serious illness or the death of the passenger or first-degree relatives that hinders their normal daily activities for 10 days, documented by state authorities, are also considered force majeure.

5.9 The travel agency reserves the right to partially or fully cancel the announced or booked tours up to 3 days before the start. It may also change hotel names, transport means or departure locations, and the order of visits to places listed in the itinerary. If the consumer does not accept these changes or cancellations, they have the right to cancel their reservation and receive a full refund. However, they are not entitled to any compensation.

ARTICLE 6 – MUTUAL RIGHTS AND OBLIGATIONS

6.1 The SELLER OR PROVIDER is obliged to notify the BUYER in writing of any possible cancellation as soon as possible.

6.2 The BUYER confirms that they have read and accepted the terms of this contract concluded at the time of registration and requests and approves that the same conditions apply to other persons receiving the same service together with them. The BUYER(S) are jointly and severally liable for the payment of the contract price. The BUYER acknowledges that they are also a party to this contract on behalf of the participants stated on the voucher, that they represent and bind them, and that they are responsible for providing the participants with the preliminary information as required by law. The BUYER is liable for any damages arising from failing to fulfill the obligation to provide information. Accordingly, the information provided to the BUYER is deemed to have been given to the participants.

6.3 If the BUYER refuses to accept the service due to a defect, they must immediately notify the SELLER OR PROVIDER and the accommodation facility in writing, supported by documents proving the defect. Otherwise, the BUYER is deemed to have accepted and used the service. No refund will be made, and the full price will be charged. It is the duty of a good-faith BUYER to report complaints in writing to the authorized person during the service delivery.

6.4 Situations that were not existing or foreseeable at the time of signing the contract and are beyond the control of the parties, which prevent either or both parties from fully or partially fulfilling their contractual obligations on time, will be considered force majeure (natural disasters, war, terrorism, rebellion, changing legislation, confiscation or strike, lockout, significant failures in production or communication facilities, etc.). If force majeure prevents contract fulfillment, the affected party must immediately notify the other party in writing. If the BUYER requests contract termination due to force majeure, the SELLER OR PROVIDER will make all efforts to refund the amount. In case of force majeure, if the BUYER requests cancellation, the SELLER OR PROVIDER is obliged to refund the amount obtained from the person or institution from whom the service was purchased or mediated. They cannot be held liable for refunds of amounts not received.

6.5 The SELLER OR PROVIDER must fulfill their obligation within the promised period. If they fail to do so, the consumer may terminate the contract. In case of termination, the SELLER OR PROVIDER must refund all payments received within fourteen days from the date of receipt of the termination notice, together with statutory interest determined according to the Law No. 3095 dated 4.12.1984 on Legal Interest and Default Interest, and return any valuable papers or similar documents placing the consumer under obligation. If the performance becomes impossible, the SELLER OR PROVIDER must notify the consumer in writing or via a durable data storage device within three days of learning this, and refund all payments within fourteen days from the notification date.

6.6 Before the contract is concluded, any additional fees beyond the agreed principal amount arising from the contract obligation must be explicitly approved by the consumer.

6.7 Turkish citizens can enter the Turkish Republic of Northern Cyprus (TRNC) with their Turkish National Identity Card. Entry by passport is not recommended due to possible problems entering Greece afterward; therefore, it is advised to enter with the Turkish National Identity Card.

ARTICLE 7 – CONFIDENTIALITY

The information provided by the BUYER in this contract and for payment purposes will not be shared with third parties by the SELLER OR PROVIDER. The SELLER OR PROVIDER may disclose such information only within the scope of administrative or legal obligations. Credit card details are never stored; they are transmitted securely only to the relevant banks during the payment process for authorization and deleted from the system after authorization. Necessary disclosures and information have been provided to the BUYER in accordance with the Personal Data Protection Law, and necessary precautions have been taken by the SELLER/PROVIDER in compliance with the law.

ARTICLE 8 – INFORMATION REGARDING PAYMENTS MADE BY BANK CARD

a) The SELLER OR PROVIDER party to the contract does not offer installment sales within its own organization under any circumstances.

b) Prices given to the BUYER are cash prices, and all installment payments are made without any interest or additional charges applied by the SELLER OR PROVIDER to credit cards obtained from various banks upon the BUYER’s request. All transactions related to sales made by credit card occur between the cardholder (BUYER) and the issuing bank, and the SELLER OR PROVIDER has no right or responsibility to intervene in these transactions. For sales made in foreign currency, exchange rate differences may occur under the agreements with the relevant bank’s cards for cash payments, single payments, or installment payments. All transactions related to credit card sales are conducted between the participant cardholder and the issuing bank, and the AGENCY has no right or responsibility to intervene in these transactions.

c) The BUYER who purchases the service by credit card must notify the bank issuing the card regarding any requests for early payment, installment reduction, etc., and make payments at the branches designated by the bank.

d) If the BUYER cancels the services purchased in installments by credit card for any reason, the SELLER OR PROVIDER shall refund the amount received from the credit card back to the BUYER’s credit card. The responsibility of the SELLER OR PROVIDER is limited to this. All subsequent transactions will take place between the bank and the BUYER, and the SELLER OR PROVIDER has no right or responsibility to intervene. Bank rules apply to refunds related to installment payments, and if the refund is made in installments to the card, the SELLER OR PROVIDER has no obligation or ability to intervene. This situation must be resolved between the bank and the credit card holder.

e) In purchases made by credit card, the campaigns valid at that time and the associated cancellation and refund conditions of the relevant bank apply.

f) In cases of refunds related to the service, legal refund procedures will be followed.

ARTICLE 9 – COMPETENT COURT

All disputes arising from this contract shall be resolved by all Consumer Courts, Consumer Arbitration Committees, and other institutions authorized by law within the Republic of Turkey. BUYERS can submit their complaints and objections to the Consumer Arbitration Committee or Consumer Court in the place where they purchased the goods or services or where they reside, within the monetary limits determined annually by the Ministry in December.

ARTICLE 10 – INFORMATION ABOUT THE EARLY RESERVATION CANCELLATION GUARANTEE PACKAGE

The Early Reservation Cancellation Guarantee Package is valid for reservations of minimum 3 and maximum 30 nights, excluding transportation fees, with a total amount below 30,000 TRY.

10.1- Consumers who purchase the Early Reservation Cancellation Guarantee Package can cancel their reservation unconditionally and without deduction up to 72 hours before the day of check-in.

10.2- The Early Reservation Cancellation Guarantee Package does not cover date or name changes requested for the same product. In the case of change requests, the existing product will be canceled under the Early Reservation Cancellation Guarantee Package, and a new reservation will be made for the new date, product, or name under the current conditions.

10.3- The Early Reservation Cancellation Guarantee Package must be purchased within 3 days from the reservation date and for a fee. It cannot be purchased on or after the 4th day.

10.4- In refunds made due to cancellation requests, the fee paid for the Early Reservation Cancellation Guarantee Package is non-refundable and the purchased package cannot be canceled.

10.5- All airline ticket reservations made together with hotel/tour accommodation (including promotions and economy class) are excluded from the Early Reservation Cancellation Guarantee Package and are subject to the cancellation conditions and policies of the relevant airline. The package fee is calculated based on the accommodation and/or other service fees excluding airplane and/or bus transportation fees. Transportation fees by plane/bus are excluded from the Early Reservation Cancellation Guarantee Package application.

ARTICLE 11 – GENERAL PROVISIONS

11-1- Consumers participating in the tour are entitled to carry 2 suitcases not exceeding 50cm x 70cm in size on all trips, and 15 kg of luggage for flights. All responsibility for the suitcases and their contents lies with the owners.

11-2- Items that are odorous, leaking, flammable or explosive, or cause disturbance to others, as well as cutting, piercing and firearms, and any type of animals, shall not be allowed into vehicles and accommodation facilities without the explicit and written permission of the Travel Agency. Having identification or licenses does not change this rule.

11-3- In case of loss or damage to the consumer’s luggage or belongings, if caused by the gross negligence of the Travel Agency personnel, the Travel Agency shall pay the consumer half of the transportation portion of the total tour fee as compensation for the material and moral value of the lost or damaged luggage or belongings, regardless of other characteristics. The Travel Agency is responsible for loss, damage, or theft of goods declared in writing with their values by the consumer only up to the amount equivalent to the transportation fee of the tour.

11-4- VISA PROCEDURES and SERVICES are not included in the purchased service. The Travel Agency has no obligation to obtain visas. It is the guest’s responsibility to comply with visa and passport requirements of the relevant country.

11-5- Possible tour cancellation notices by the Travel Agency may be made individually to each consumer or generally by announcement in two widely circulated newspapers published in Turkey.

11-6- The Travel Agency is responsible for changes occurring after the start of the tour program purchased by the consumer. The Travel Agency may compensate the consumer for apparent detrimental changes either during or after the tour according to TÜRSAB KÜTAHYA CHARTER provisions, either by refund or service compensation, or by providing additional services not included in the price during the tour. The consumer’s acceptance and use of additional or substitute services cancels their right to refunds and compensation.

11-7- If the consumer leaves the tour or accommodation claiming defects, they must notify the Travel Agency representative and the hotel in writing, stating reasons. Otherwise, the consumer is not considered to have left the tour and is deemed to have used the service.

11-8- If the consumer complains about the tour program but uses it until the end, they forfeit rights to compensation such as substitute services or refunds related to the complaints.

11-9- The terms of this contract, signed at registration between the Travel Agency and the consumer, have been read and accepted by the consumer, who also requests and agrees that others joining the same trip under their name be registered under the same conditions.

11-10- Consumers participating in the trip who have not signed this contract but were registered by others, and in cases where the Travel Agency is liable for amounts or compensation beyond this contract, the Travel Agency reserves the right to recourse against the consumers who signed the contract for any excess payments made. These consumers, even if they have not signed, are deemed to have accepted these contract terms by virtue of brochures and announcements.

11-11- The Travel Agency acts as an intermediary between consumers and third parties such as hotels, carriers, and other service providers related to the trip. Therefore, the parties acknowledge that the Travel Agency is not primarily liable for issues arising from non-compliance with schedules, delays, malfunctions, weather conditions (fog, storm, blizzard), roadblocks, route changes, strikes, terrorism, war or force majeure events, operator’s or third parties’ faults, technical issues, damages, or inadequate accommodation services. The Travel Agency’s responsibility is subsidiary. Consumers must seek material and moral claims primarily from the primary responsible parties. If the claim cannot be fully recovered, the Travel Agency will be liable for the unrecovered amount.

11-12- In matters not stated in this contract, the provisions of laws No. 1618, 4077, 4288, 2634, IATA, IHA, UFTAA Conventions, Civil Aviation Law, Turkish Code of Obligations, Turkish Commercial Code, international treaties Turkey is party to, related regulations, directives, notifications, and TÜRSAB Kütahya Charter (Frankfurter Tabelle) shall apply.

This voucher and package tour contract, prepared in two copies with all annexes, has been prepared, read, checked, and accepted by the authorized parties. The parties confirm and approve the contract by signing. The person signing on behalf of the customers named in this contract accepts full legal responsibility.

SERVICE DEFECT COMPLAINTS: TÜRSAB ARBITRATION BOARD is authorized in cases of defective or faulty service.

The BUYER has the right to object or withdraw within 24 hours after receiving the distance sales contract digitally or physically. If no objection is made within 24 hours, the contract terms are deemed accepted by the BUYER.